Refund Policy
30-Day Return Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 30 days of delivery for a full refund or exchange.
Return Conditions
To be eligible for a return, items must be:
- Unused and in original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase or order confirmation
- Returned within 30 days of delivery
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Items marked as final sale
- Intimate apparel and swimwear (for hygiene reasons)
- Gift cards
How to Initiate a Return
- Log into your account and go to Order History
- Select the order containing the item you wish to return
- Click Request Return and follow the instructions
- Print the prepaid return label
- Ship the item back using the provided label
Refund Processing
- Refunds are processed within 5-7 business days of receiving your return
- Refunds are credited to the original payment method
- Shipping costs are non-refundable unless the return is due to our error
- You will receive an email confirmation when your refund is processed
Exchanges
If you need a different size or color, we recommend returning the original item for a refund and placing a new order for the desired item. This ensures you get your new item as quickly as possible.